Understanding Authorization Holds & Charges
When you start a SCOOTY ride, you may notice a temporary charge appearing on your bank statement. This is called an authorization hold, and it's a normal part of the payment process.
SCOOTY
Last Update há 5 meses
What is an Authorization Hold?
An authorization hold is a temporary pre-authorization that checks whether your payment method has sufficient funds available. When you start a ride, SCOOTY may place a temporary hold (anywhere between $5 - $10) on your account.
This is NOT an actual charge - it's simply a hold that ensures your payment method is valid.
An authorization hold is a temporary pre-authorization that checks whether your payment method has sufficient funds available. When you start a ride, SCOOTY may place a temporary hold (anywhere between $5 - $10) on your account.
This is NOT an actual charge - it's simply a hold that ensures your payment method is valid.
What Happens After Your Ride:
If the authorization hold was $5 as an example,
1. When you end your ride, the actual ride cost is calculated
2. If your ride costs less than $5, the difference is released back to your account
3. If your ride costs more than $5, the additional amount is charged to your payment method
4. The hold is released and replaced by the actual charge
If the authorization hold was $5 as an example,
1. When you end your ride, the actual ride cost is calculated
2. If your ride costs less than $5, the difference is released back to your account
3. If your ride costs more than $5, the additional amount is charged to your payment method
4. The hold is released and replaced by the actual charge
When Will the Hold Disappear?
The timing depends on your bank or card issuer. Most holds are released within 1-3 business days, but some banks may take up to 7 days. If you see both a hold and a charge temporarily, the hold will automatically drop off.
This is standard practice for many services and helps ensure a smooth payment experience.
The timing depends on your bank or card issuer. Most holds are released within 1-3 business days, but some banks may take up to 7 days. If you see both a hold and a charge temporarily, the hold will automatically drop off.
This is standard practice for many services and helps ensure a smooth payment experience.