GPS location issues
GPS accuracy is important for starting and ending rides. If you're having location issues, here's how to fix them.
SCOOTY
Last Update há 5 meses
Symptoms of GPS Issues:
• App says you're too far from a vehicle when you're standing right next to it
• Your location on the map doesn’t match
• You can't end your ride because the app thinks you're outside a parking zone
• App says "vehicle is too far" when scanning
How to Fix GPS Issues:
Enable Location Services
Use High Accuracy Mode
Step Outside
Wait for GPS Lock
Restart Location Services
Restart the App
Distance Requirements:
SCOOTY requires you to be within 40 meters of a vehicle to unlock or lock it. If you're certain you're close enough but getting errors, try the steps above.
Still Having Issues?
If GPS problems persist after trying these steps, please submit a support ticket with details about your device and the issue you're experiencing.
• App says you're too far from a vehicle when you're standing right next to it
• Your location on the map doesn’t match
• You can't end your ride because the app thinks you're outside a parking zone
• App says "vehicle is too far" when scanning
How to Fix GPS Issues:
Enable Location Services
- Make sure location permissions are enabled for the SCOOTY app:
- Open your phone’s Settings
- Find the SCOOTY app
- Set Location permission to “Always” or “While Using the App”
Use High Accuracy Mode
- Android: Settings → Location → Mode → High Accuracy
- iPhone: Location Services use GPS by default—no additional setting required
Step Outside
- GPS works best outdoors with a clear view of the sky.
- Buildings, parking garages, and covered areas can interfere with GPS signals.
Wait for GPS Lock
- It may take a few moments for your phone to get an accurate location
- Stand still for 10–15 seconds and allow the app to refresh
Restart Location Services
- Turn Location off in your phone’s settings
- Wait 10 seconds
- Turn Location back on
Restart the App
- Fully close the SCOOTY app
- Reopen it and wait for the map to load
Distance Requirements:
SCOOTY requires you to be within 40 meters of a vehicle to unlock or lock it. If you're certain you're close enough but getting errors, try the steps above.
Still Having Issues?
If GPS problems persist after trying these steps, please submit a support ticket with details about your device and the issue you're experiencing.