Trouble locating a vehicle from the map
Can't find the vehicle that shows on your map? Here's how to track it down.
SCOOTY
Last Update hace 5 meses
Why Vehicles May Be Hard to Find:
1. GPS Inaccuracy: Vehicle locations can be off by a few meters
2. Obstructed View: The vehicle might be behind a building or in a bike rack
3. Recently Moved: The map updates periodically, so the vehicle may have moved slightly
1. GPS Inaccuracy: Vehicle locations can be off by a few meters
2. Obstructed View: The vehicle might be behind a building or in a bike rack
3. Recently Moved: The map updates periodically, so the vehicle may have moved slightly
Tips for Finding Vehicles:
1. Walk to the general area shown on the map
2. Look around - check near bike racks, building entrances, and parking areas
3. The vehicle might be on the other side of a building or fence
4. Look for the SCOOTY branding and lights
1. Walk to the general area shown on the map
2. Look around - check near bike racks, building entrances, and parking areas
3. The vehicle might be on the other side of a building or fence
4. Look for the SCOOTY branding and lights
Vehicle Not Where the Map Shows:
If you've searched the area and can't find the vehicle:
1. The vehicle may have been moved by another rider or our operations team
2. It could have a low battery and be hidden from view while waiting for service
3. Refresh the app to see if the map updates
Using the Vehicle Alarm (if available):
On some vehicles, you can trigger an alarm from the app to help locate it - look for a "Find My Scooter" or similar option when you tap on the vehicle.
If you've searched the area and can't find the vehicle:
1. The vehicle may have been moved by another rider or our operations team
2. It could have a low battery and be hidden from view while waiting for service
3. Refresh the app to see if the map updates
Using the Vehicle Alarm (if available):
On some vehicles, you can trigger an alarm from the app to help locate it - look for a "Find My Scooter" or similar option when you tap on the vehicle.
Alternative:
• Look for another available vehicle nearby
• Walk to a Designated Parking Zone where vehicles are more likely to be found
• Zoom out on the map to see other options in the area
• Look for another available vehicle nearby
• Walk to a Designated Parking Zone where vehicles are more likely to be found
• Zoom out on the map to see other options in the area
If you consistently see vehicles on the map that aren't actually there, please submit a support ticket with the location and vehicle number.