I can't start my ride or get my vehicle to move

Check the LED Light Color:
The light on the vehicle tells you its status:
 
• Blue light: The ride is active - you're ready to go
• Green light: The vehicle is still locked - you need to start the ride in the app
• Red light (flashing): You're in a restricted zone - walk the vehicle out of the zone
 
If the Light is Blue But It Won't Move:
 
SCOOTY e-Scooters require a push-start. Here's the correct technique:
 
1. Release the kickstand so it is fully folded up
2. Stand on the scooter with one foot on the deck and one foot on the ground for balance
3. Push off the ground with one foot to gain momentum
4. While rolling, gently press down on the throttle
5. The motor will engage and accelerate the scooter
 
Note: The scooter will not move from a standstill using the throttle alone. You must give it a small push to get started.
 
For E-Bikes:
 

1. Release the kickstand so it is fully folded up.
2. Sit on the seat and place your feet on the pedals.
3. Begin pedaling like a regular bike - the motor will automatically assist you as you pedal.

 
Still Not Working?
 
If you've tried the above and the vehicle still won't move:

1. End the ride and try starting it again.
2. If the issue continues, end the ride and use a different vehicle.
3. Submit a support ticket with the vehicle number so our team can inspect it.
   
   

Please include details of what happened in your support ticket so our team can review the ride.